Terms of service

Last updated: March 31, 2026

These Terms of Service (“Terms”) govern access to and use of the Questboxco website, including browsing the website, placing orders, communicating with customer support, and using any related services, features, content, or tools made available through the website.

By accessing or using the website, you acknowledge that you have read and agree to these Terms. If you do not agree, you should not use the website.

1. About Questboxco

For purposes of these Terms, “Questboxco,” “we,” “us,” and “our” refer to the operator of this website.

Contact Information
Questboxco
Address: 1155 Worldwide Boulevard, Hebron, Kentucky
Phone: +1 (224) 440-7511
Email: support@questboxco.com
Support Time: Mon–Sun: 8:00 AM–5:00 PM EST

2. Eligibility to Use the Website

By using the website, you represent that:

you are at least the age of majority in your place of residence, or you are using the website under appropriate supervision where permitted
you have the legal capacity to enter into binding agreements
you will use the website only for lawful purposes
any information you provide is accurate and not misleading

We may limit or refuse access to the website or services where use appears unauthorized, unlawful, abusive, fraudulent, or otherwise inconsistent with these Terms.

3. Website Use

You may use the website for personal, lawful shopping and information purposes only.

You agree not to:

misuse the website
interfere with website operations, security, or functionality
attempt unauthorized access to accounts, systems, or data
submit false, misleading, or fraudulent information
use automated means to scrape, extract, copy, or monitor website content beyond normal search engine indexing or lawful browser use
introduce malware, malicious code, or disruptive material
use the website in a way that violates applicable law or third-party rights

We may suspend, restrict, or terminate access where misuse is suspected.

4. Product Information

The website may display information relating to miniature house kits, book nook kits, DIY model kits, accessories, and related products.

We aim to present product information as clearly as reasonably possible, but product listings, images, packaging, colors, measurements, included contents, compatibility details, and descriptive text may vary from time to time.

Natural variation in wood-based materials, minor color variation, batch variation, packaging updates, and non-material visual differences may occur.

Product descriptions, photographs, videos, and illustrations are provided for general reference and may not represent every detail of every unit in exactly the same way.

5. Availability and Listing Accuracy

Product availability shown on the website is informational only and may change without notice.

We may correct, update, or remove listing content, pricing, availability information, technical details, or promotional content at any time, including after an order is submitted where a material error, stock issue, technical issue, or operational issue is identified.

We do not guarantee that every listed item will remain available, error-free, or continuously purchasable.

6. Prices and Currency

Unless otherwise stated, prices on the website are displayed in USD.

Prices, promotions, discounts, shipping charges, taxes, and related amounts may change without notice. The checkout page at the time the order is submitted is generally the controlling reference for the charges associated with that order.

Obvious pricing, technical, typographical, or listing errors may be corrected before or after order submission where appropriate.

7. Orders

Submitting an order through the website constitutes an offer to purchase and does not by itself guarantee acceptance of the order.

After an order is submitted, it may still be subject to:

payment authorization
billing review
fraud screening
stock verification
address review
operational review
legal or carrier-related limitations

We reserve the right to limit, decline, cancel, or refuse an order where reasonably necessary, including in cases involving payment issues, suspected fraud, listing errors, stock discrepancies, destination limitations, or other operational concerns.

An order is not considered fully accepted merely because an automated confirmation or order receipt has been generated.

8. Payments

Accepted payment methods may include payment options shown at checkout at the time of purchase.

Payment method availability may vary depending on the customer’s location, order details, device, risk controls, and payment provider availability.

Payments are generally processed at checkout. However, successful payment submission does not itself guarantee shipment, fulfillment, or final acceptance of the order.

Additional terms relating to billing, payment verification, refunds, and failed payments are described in the Payment Policy.

9. Shipping, Delivery, Returns, and Cancellations

Shipping availability, delivery estimates, return review, refund review, replacement review, and cancellation handling are governed by the applicable policies posted on the website, including:

Those policies form part of these Terms and should be read together with them.

Where there is a question about order processing, shipping, returns, cancellation, refunds, or payment timing, the applicable policy and the actual circumstances of the order will control.

10. Promotions, Discounts, and Coupon Codes

Promotions, discounts, coupon codes, bundles, or special offers may be made available from time to time and may be subject to conditions, limitations, expiry dates, product exclusions, destination exclusions, minimum purchase requirements, or one-time-use restrictions.

Unless expressly stated otherwise:

promotions may not be combined
promotions may be modified or withdrawn without notice
discounts may not apply retroactively to completed purchases
coupon restoration after cancellation, return, or partial order adjustment is not guaranteed

If an order is partially canceled, refunded, or modified, pricing and discount calculations may be adjusted accordingly.

11. Intellectual Property

The website and its contents, including but not limited to text, graphics, logos, icons, layout, policy text, product copy, design elements, images, videos, and other materials, are owned by Questboxco, its licensors, or its content providers, unless otherwise stated.

Use of the website does not transfer ownership of any intellectual property rights.

You may not reproduce, copy, distribute, modify, publish, display, transmit, create derivative works from, or commercially exploit website content without prior written permission, except as allowed by applicable law.

12. User Content and Communications

If you submit reviews, messages, photos, feedback, support materials, or other content to us, you represent that:

you have the right to provide that content
the content does not violate third-party rights
the content is not unlawful, defamatory, misleading, abusive, or infringing

To the extent necessary to operate the business, respond to your request, or display content where applicable, you grant Questboxco a non-exclusive, worldwide, royalty-free right to use, reproduce, store, process, and display such content.

We may remove or refuse content in our discretion.

13. Third-Party Services and Links

The website may use or link to third-party services, including payment providers, shipping services, analytics tools, social media services, advertising platforms, customer support platforms, or other external tools.

We do not control all third-party services and do not guarantee the availability, performance, or practices of those third parties.

Access to third-party services may be subject to their own terms, privacy policies, and operational conditions.

14. Disclaimer of Warranties

To the extent permitted by applicable law, the website and related services are provided on an “as is” and “as available” basis.

Questboxco does not make guarantees that:

the website will always be available, uninterrupted, or error-free
all content will always be complete, current, or free of inaccuracies
all functions will operate without delay, interruption, or compatibility issues
the website will be free from all vulnerabilities, harmful code, or technical defects at every moment

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded under applicable law.

15. Limitation of Liability

To the extent permitted by applicable law, Questboxco will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of data, loss of business opportunity, business interruption, or similar losses arising out of or relating to:

use of or inability to use the website
website interruptions or technical problems
listing inaccuracies or content errors
delays in shipping or delivery outside our reasonable control
actions or failures of third-party service providers
unauthorized access, fraud, or misuse by third parties beyond reasonable operational control

Where liability cannot be excluded but may be limited, liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

16. Indemnification

You agree, to the extent permitted by applicable law, to indemnify and hold harmless Questboxco and its affiliates, service providers, officers, employees, and representatives from claims, liabilities, damages, losses, and expenses arising out of:

your misuse of the website
your violation of these Terms
your violation of applicable law
your infringement of any third-party rights
information or content you submit through the website

17. Privacy

Your use of the website is also subject to the Privacy Policy, which explains how personal information may be collected, used, stored, and disclosed.

18. Changes to the Website or Terms

We may update, suspend, modify, or discontinue any part of the website, product offering, service feature, or these Terms at any time.

When these Terms are updated, the revised version may be posted on this page with a revised “Last updated” date.

Continued use of the website after changes are posted may constitute acceptance of the revised Terms to the extent permitted by applicable law.

19. Severability

If any provision of these Terms is found to be invalid, unenforceable, or unlawful, the remaining provisions will remain in effect to the fullest extent permitted by applicable law.

20. No Waiver

A failure or delay by Questboxco to enforce any provision of these Terms will not be interpreted as a waiver of any right or provision.

21. Entire Agreement

These Terms, together with any policies or legal notices posted on the website and applicable to the use of the website or purchase of products, constitute the entire agreement between you and Questboxco regarding the relevant subject matter, except where additional written terms expressly apply.